KINA WILLIAMS
2305 E. Pentagon Parkway

Dallas, TX 75241

(214)840-3199

kinaj35@gmail.com

 

Summary of Qualifications

Typing, Windows, Microsoft Products: Outlook, Word, Office, Excel, PowerPoint
 

Work History

November 2011 to December 2012 iQor-MetroPCS-Dallas, TX

Customer Appreciation Team

-              Supported company dealers

-              Provided technical support for customers

-              Scheduled and set up customer payments and payment plans

-              Resolved conflicts with billing and performed necessary adjustments

-              Entered data into company spreadsheets using Excel

-              Monitored retention rates of clients and customers

November 2010 - November 2011 Gina Smith Law Office - Dallas, TX

Legal Assistant - Office Manager

-              Developed writing and research skills in dealing with client profiles and cases

-              Practiced ability to design and

 

 

 

 

 

 

 

 

edit client files to be organized and detailed

-              Worked with customers to ensure satisfactory experience

-              Organizational skills developed in multitasking and performing daily duties

-              Practiced general secretarial skills such as paperwork and data entry

Apr 2009 - Apr 2010 Rose International- Bank Of America- Dallas, TX

Client Migration Specialist -Project Team

-              Migrated bank clients from one project to another( Small Business, Middle Market, Large Corporate)

-              Researched company information through bank based systems

-              Met company deadlines

-              Utilized Microsoft, Excel, Outlook , Word and PowerPoint on a daily basis

-              Installation of banking software and technology

-              Performed basic office duties of paperwork and data entry

Oct 2008 - Jan 2009 Volt-Apple Tunes- Addison, TX

Customer Support Email Agent

-              Interacted with customers to provide information in response to inquiries about products and services via Email

-              Entered data into company spreadsheets

-              Discussed payment solutions and set up payment plans

-              Handled and resolved complaints of customer

Oct 2006 - Oct 2007 ICT Group-Virgin Mobile - Carrollton, TX

Customer Service Tier 2

-              Received inbound calls for prepaid cellular service customers

-              Entered data into company spreadsheets

-              Collected  customer payments (top up cards or cc by phone)

-              Discussed payment solutions

Mar 2005 - Oct 2006 NCO Healthcare - Richardson, TX

Collector

-              Took inbound and outbound collection calls for medical bills

-              Entered data into company spreadsheets

-              Collected payments (check or cc by phone)

-              Discussed payment solutions and set up payment plans

Aug 2004 - Feb 2005 Ladon & Associates-Dallas, TX

Collector

-              Performed outbound collections

-              Data entry for company spreadsheets

-              Set up payment dates for customers

Feb 2004 - Aug 2004 Hilton World Wide Reservations - Addison, TX

Reservations Sales Rep

-              Received inbound calls for hotel reservations in a call center environment

-              Practiced up selling of rooms and accommodations

Dec 2001 - Jan 2004 Goodson Printing-Dallas, TX

Receptionist

-              Answered calls on a switchboard and greeted customers

-              Performed general office duties (faxing, coping)

-              Took care of billing, adjustment and payments of customers

Dec 2000 - Sep 2001 Hyatt Regency at the Reunion - Dallas, TX

Front Desk Agent

-              Checked guests in and out

-              Greeted all guests

-              Carried out general office paperwork

-              Completed billing and payment of guests

Apr 2000 - Dec 2000 Census 2000-Dallas, TX

Supervisor

-              Supervised a crew of enumerators (16-20 People)

-              Conducted daily and weekly meetings

-              Completed payroll responsibilities

 

Mar 1997 - Apr 2000 Aegis Communications - Irving, TX

Customer Service Representative

-              Inbound calls for AT&T Billing, adjustments and credits on service

-              Up sold products and service

 

Education

Aug 1991 - May 1995 A. Maceo Smith High School - Dallas, TX
Education Level: High School Diploma
GPA: 3.0
Graduated: May 18, 1995

 

References: Upon Request